Recurring memberships
You may cancel renewal from Membership at any time. Cancellation stops future renewals; verified access normally continues through the already-paid period. Partial periods are not automatically prorated.
Refund requests
If a payment was duplicated, charged after a confirmed cancellation, or access was not delivered because of our technical error, contact us within 7 days of the charge. Include your account email and payment reference, but never send card details, CVV, UPI PIN, passwords, or OTPs.
Lumus lifetime access
Lumus is a one-time purchase for access during the commercial lifetime of the Katalume product, not the purchaser’s lifetime. A verified full refund revokes the corresponding Lumus entitlement.
Processing
Approved refunds are returned through the original payment route. Banks and payment networks control final settlement time. We may refuse requests involving policy abuse, consumed contest benefits, fraud, or circumstances outside applicable consumer-law requirements.
Contact
Email support@katalume.com. This policy does not limit rights that cannot be waived under applicable law.